Policies

Order/Privacy Policy, Materials & Specification

Prices, materials, design and specifications are subject to change without any prior notice. All merchandise information presented in this website was true and correct at the time of publication. ALL information gathered by Top Speed Auto Accessories, Inc. through your order is kept confidential and will not be distributed to any company or individual. The information will be used only to make sure that your order is processed correctly and shipped in the timeliest manner. All orders made from our website are check out through PayPal’s secure payment servers.

Orders done via credit card must be shipped to the billing address of the credit card. 8.25% sales tax is added for customers within the state of Texas. This means that: for all sales outside of Texas, USA. This is no sales tax (Great Savings!!)

Shipping

Shipments usually leave our warehouse between 2-3 business days from payment receipt. Processing payments and packaging take time, so please allow the time. Normal shipping is usually done by FedEx or USPS. If you need faster service, please call or e-mail in advance for availability and rush shipment options. All shipping charges will be displayed in the shopping cart total if ordered through our website. This include handling, packaging, shipping to your door.

Multiple small items can be sent together. One small and one large item may be sent together. Two big items will ship separately. Please email us with the items you intend to buy to see how we will ship. Items will not ship together if payments are not received together.

Upon request we will provide delivery confirmation number (USPS) or tracking number (UPS/FEDEX) for shipments.

If you had chosen our free shipping service, you agree and acknowledge that we reserve the right, at our sole discretion to ship what service we decide. We ship cheapest way with NO signature required. In which, the carrier has the right to release your package.

Refused or undeliverable shipments will not be granted a refund. Returned shipments will be held until a handling fee and funds to cover re-shipping are paid. If during a shipment, an address change occurs through no fault of our own, we expect you will honor a HK$104.00 charge (charged to us by the shipping carrier).

International Shipping

International buyers are responsible for all the Custom VAT-duties & taxes. Our shipping is NOT including any duty and tax. If you ordered through Top Speed Glopal Store, meaning that you ordered from a Parcel Forwarding Company. Your parcel will first be delivered to a hub based in the US and then dispatched to your delivery address.  Please note that you may receive an email with a US delivery address which will be the address of the US hub.  However, we have very aggressive discounted shipping rates with Fedex which will take about 5-7 business days to most of the area in the world. But, please make sure that you ordered direct from our U.S. official website. www.TopSpeedAuto.com for expedited shipping service.  Please pay the VAT duties & fees to your carriers upon delivery, failure or refused to pay will resulting your parcel to return. If the parcel is being returned, customer will be responsible for returning shipping cost, plus any fees which incurred from the return.  

Shipments outside the US are usually shipped US Postal Service or FedEx. If item is lost or damage through this route it might take up to 30 days to file claim and all buyers agree to settle such claim with carriers.  

Shipping Problems

Circumstances can exist to delay a shipment which are covered in the following section: The customer is responsible for arrival of shipment once shipment leaves our warehouse. If the carrier leaves the package at the door and it is lost or stolen, we cannot do anything about it. If you would like your package sent as "restricted delivery", where a signature is required, please inform us so we can do that when we ship it. The carrier imposes an additional cost (usually HK$40.00+).

Because we do not choose the option for signature at the carrier’s option, they can leave a package at a door and it is considered delivered. We consider it delivered as well. The occurrence of lost or stolen packages has been so low, that it usually is not a problem, but we feel we should inform you to disclaim our liability in case your neighborhood or building has a problem with this. For pre-caution we recommend you purchase the additional signature confirmation in order to avoid any stolen or lost packages.

If an order is lost in transit, we will file the forms to get a refund. Once we know we will be paid, we will ship another product. We will not ship before this since sometimes the package arrives to you and we end up sending you two shipments and the carrier won't reimburse us. Previous problems have required us to create this policy. You agree NOT to leave us negative feedback if such a condition exists.

We make every effort to have in stock what you order, but if an item is back ordered, we will let you know as soon as possible.

Exchanges / Replacements / Refunds Damages

Please report all shipping damages to the shipping carrier immediately. All merchandise leaves our warehouse properly packaged and in perfect condition. Merchandise signed for is assumed delivered and no shortage claims will be considered unless noted on delivery ticket at time of delivery. Upon your receiving, please inspect your package immediately in the presence of the delivery person. All damage claims must be made with the freight carrier, Top Speed is NOT liable for any damage incurred in transit.

ALL returns shipping fees must be prepaid. We will not accept COD returns. (This is part of the risk buyer must encounter with most mail order type business) Shipping Fees are not reimbursed. For exchanges or replacements, it is necessary that we must first receive the merchandise. We must examine the defective merchandise. ALL items returned to us must have Return Authorization issued by us. The Authorization is valid for 7 days from issue date. Please contact us by phone or email to request Authorization number and return instructions.

Exchanges are allowed within 30 days of purchase and only for defective items. It is offered after professional installation help has been sought. Defective items can be returned for replacement subject to the all of below. . .

Returns and Warranties restrictions and the following:

• Merchandise must be return within 14 days from original date of purchase and preserve with its original packaging, documentation, etc.

• Merchandise cannot be damaged during installation. Items show signs of install in any way cannot be accepted for refund. Buyer is responsible for all shipping expenses

• There are NO refunds or exchanges allowed for opened electronic components, unless it’s defective.

• Special Order items will NOT be cancelled, exchanged or returned. (This includes products that are not in stock)

• Returns that are found to be not defective will be subject to a HK$80.00 handling charge plus return shipping fee. All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges. Some products may vary slightly due to lighting, picture angles, or alternate manufacturers.

You agree to these terms by conducting the transaction. If you have questions, please contact us. If you do not agree to these Terms and Conditions, please do not use the Service.

Returning products that are not ours is an act of fraud. Some products contain hidden security devices that do not affect merchandise performance or appearance.

If a suitable replacement cannot be made within 3 weeks, your money will be refunded less shipping costs.

If we make an error and ship you the wrong item we will replace the item after it has been shipped back to us. It does not happen too often. We will only ship back once we receive the item and can inspect it to make sure everything is in order. Since we have encountered people taking advantage this situation we decided to use stricter methods. We have found in the past that the customer damaged items that were not ours.

Limited Warranty / Refunds

All Items sold are on an as is basis. Warranties that apply may be limited manufacturer warranties. TOP SPEED PRO-1 disclaims all warranties expressed or implied. We also do not authorize any one to assume liability in connection with these items. The buyer shall not be entitled to recover any damages arising from use of merchandise. All merchandise is aftermarket and intended for OFF-ROAD use only, which may never be used on public highway. Many after-market components are made for off-road use only and might also void your automobile manufacturer’s warranty. This is the standard among the automotive aftermarket industry. Buyer assumes responsibility for violations of local laws and rules that may result from use of merchandise. Please check your local laws and research the item to make sure you are purchasing the correct items. Top Speed Pro-1 is not liable for any labor or other related cost. There is no guarantee on any alteration or improper installation or painting procedure. Please be sure to call us before any issues to avoid your labor costs.

All merchandise distributed by Top Speed Pro-1 is warranted in accordance with the respective manufacturer’s own terms of warranty. It is agreed and understood that all parts sold by Top Speed Pro-1 are sold without any express or implied warranty, including, but not limited to any warrant of fitness or merchantability.

Physical damage will void warranty automatically. Please keep the invoice within the warranty period, without proof of invoice, automatically void warranty. Before any return, please contact our customer service by email first for RMA #, we will NOT accept returns without any approval. Buyers can have refund (after 20% restocking fee and shipping charge, is not refundable) within 7 days after item is received, buyers will have free part (s) exchange or replace if you find damaged by the shipping carrier, but must file damage report to us first, buyers shall be responsible for shipping charge from buyer to us. If you have any concern or question, please feel free to contact us. We carefully inspect returned items upon receipt before issuing refunds, credits or exchanges. Please allow time for the process.

RESTOCKING FEE OF 20% WILL BE CHARGED FOR ALL RETURNS, AND RETURNING PRODUCTS MUST BE IN BRAND NEW NEVER USED CONDITION, OTHERWISE THE RETURN (s) WILL BE REFUSED.

General Data Protection Regulation (GDPR) Privacy Policy 

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we Process your personal data at

TopSpeedAuto.com

info@topspeedauto.com

4109 Billy Mitchell Dr. Addison, Texas 75001

And how we protect your privacy. We won’t let you down!

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

 We do that in order to:

 ● Remember who you are after you log in so that you do not need to authenticate at each click;

 ● Monitor if our website is running with the high performance we are dedicated to providing;

 ● Let you browse between products without having to start back from the home page at each click;

 ● Remember if you put something in your shopping cart before you decide to checkout; and

 ● Control that your data is processed securely.

 We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies(first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the“essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block. https://topspeedauto.com/policies/ https://topspeedauto.com/

Other uses of personal data

News Letter/ Advertising : MailChimp 

Shipping : Fedex / USPS / UPS / Webinterpret.

Payment Processing:  BrianTree Paypal / Paypal Credit / Paypal Express Check Out / Affirm

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

 ● Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use BrianTree Paypal / Paypal Express / Paypal Credit to Process your credit card information.

 ● Shipping: ​We integrate with a number of shipping companies to fulfill your orders. We use USPS / UPS / Fedex to process our shipments. Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal Obligations such as to keep records for tax reasons or fraud detection.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader Teresa Lu here:

Teresa Lu

TeresaLu@topspeedauto.com

4109 Billy Mitchell Dr. Addison, Texas 75001 U.S.A.

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory Authority.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page https://topspeedauto.com/policies/ so it will be visible as you enter our store.